Last updated: 27 October 2026
1. Who we are
The data controller is ETICOM Ltd, company ID (EIK) 101023120, registered office: 36 Sofiyski pat, 2850 Petrich, Bulgaria.
For any question about personal data, write to eticom@eticom.bg or call +359 700 14 018.
2. What data we collect
- When you send an enquiry through the form: name, phone, email, company, country or city, the product you are interested in and your message.
- When you email us, message us on Viber or WhatsApp or call us: the data you choose to share.
- When we sign a contract: the data needed for the quote, invoice, production, dispatch, installation and warranty — for example the site address.
- When you visit the website: technical data such as IP address, browser type and time of visit. These are logged automatically by our hosting for security and are not used to identify you.
3. What we use it for
- To reply to your enquiry and send you a quote.
- To conclude and perform a contract — production, dispatch, installation, warranty and after-sales service.
- To meet our obligations under accounting and tax law.
- For website security and protection against abuse.
We do not sell your personal data and do not send you marketing messages without your explicit consent.
4. Legal basis
- Steps prior to entering into a contract and performance of a contract — Art. 6(1)(b) GDPR.
- Legal obligation, e.g. accounting and tax — Art. 6(1)(c) GDPR.
- Legitimate interest — website security and replying to business enquiries — Art. 6(1)(f) GDPR.
- Consent — where you have given it, e.g. with the checkbox in the form. You can withdraw it at any time — Art. 6(1)(a) GDPR.
5. How long we keep it
- Enquiries that did not lead to a contract — up to 2 years from the last contact.
- Contracts, invoices and related data — for the periods required by accounting and tax law, and for warranty matters for as long as the warranty lasts.
- Hosting technical logs — for a short period, for security only.
When these periods end, the data is deleted or anonymised.
6. Who we share it with
Your data is processed by our staff who need it for their work. We share it only with providers who help us operate, and only as far as necessary:
- Website hosting and form delivery — Cloudflare, Inc.
- Email and office services, accounting.
- Transport companies — when an order is dispatched.
- Public authorities — only where the law requires it.
7. Transfers outside the EU
Some providers, such as Cloudflare, may process data outside the European Union. This only happens with safeguards provided by the GDPR — for example the European Commission’s standard contractual clauses or the EU–US Data Privacy Framework.
8. Cookies and statistics
The website does not use cookies for advertising or tracking. If we use visitor statistics, they are aggregated and cookie-free — they do not collect data that could identify you.
The website links to Google Maps, Facebook, Instagram, LinkedIn, Viber and WhatsApp. When you open them, the privacy rules of that service apply.
9. Your rights
- Access — to find out which of your data we process.
- Rectification — of inaccurate or incomplete data.
- Erasure — when there is no longer a reason to keep it.
- Restriction of processing.
- Portability — to receive your data in a convenient format.
- Objection — to processing based on legitimate interest.
- Withdrawal of consent — at any time, without affecting processing already carried out.
To exercise your rights, write to eticom@eticom.bg or to our address in Petrich. We will reply within one month.
10. Complaints
If you believe your rights have been breached, you can lodge a complaint with the Bulgarian Commission for Personal Data Protection: 2 Prof. Tsvetan Lazarov Blvd, 1592 Sofia, www.cpdp.bg — or with the supervisory authority in the country where you live (in Greece — the Hellenic Data Protection Authority, www.dpa.gr).
11. Changes
We may update this policy when we change the website or our services. The current version is always on this page, with the date of the last change.